Refund Policy

At CARVIONEL, we are committed to ensuring customer satisfaction. If you are not satisfied with a product that you have purchased from us, you may be eligible for a refund. Please review the conditions below to understand our refund policy.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The product must be in its original condition, unused, and undamaged.
• Proof of purchase must be provided at the time of the refund request.

Non-Refundable Items

Certain items are non-refundable. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

How to Request a Refund

To request a refund, please contact our customer service team at [email protected] with your order details and reason for the request. Our team will review your request and respond within 5 business days.

Processing Time

Once your refund is approved, it will be processed, and a credit will be applied to your original payment method. Please allow 7 to 10 business days for the refund to reflect in your account.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at [email protected] or call us at (555) 123-4567.